Frequently Asked Questions

To help make buying easy, we’ve compiled the most commonly asked questions in an easy-to-navigate section.

Account Information
Find out how to open an account with us, sign in to your account or change any of your account details, such as adding a delivery address.

Ordering
Useful information on how to place, view or amend an order.

Delivery and Returns
For any questions you may have regarding delivery or returning an item, you'll find it here.

Money Matters
Find out more on our accepted methods of payment, how to request a copy invoice, as well as how to go paperless, with eDocumentation.

Website Information
All you need to know on how to get the most from our website, such as how to leave a product review. You'll also find information on our policies regarding website cookies and security.

Product and Service
You'll find many after sales queries covered here, alongside how to order fabric swatches and information on our free planning and design service.

Contact Information
Useful information on how you can get in touch with us and when.